There are no set visiting hours. However, the doors are locked at 11:00 p.m. and unlocked at 6:45 a.m. The west and circle drive entrance have a buzzer to alert staff that someone would like to enter. Children are always welcome.
What items should I bring to the nursing home?
New residents are encouraged to bring a TV, radio, or a favorite chair in good condition. Microwave ovens, electric grills, hot-plates, portable heaters, heating pads, electric blankets, and extension cords are not allowed. We ask that any other appliance that is brought be checked by maintenance. Maintenance does provide carts to assist with larger items during move-in. Aerosol products are not allowed in the facility due to safety regulations. This includes air fresheners and hair spray. Please purchase pump sprays for your loved ones. Cleaning products are not allowed in the residents' room as it is against safety regulations. See our "What to Bring" and "How to Make a Nursing Home Feel More Like Home" articles for more information.
How is my loved one's nursing care / room paid for?
The most common source of funding is Medicaid. Medical and financial criteria must be met to qualify under this source. Other methods of funding include:
Medicare for skilled services
Long-Term Care insurance
How much does telephone service / cable TV / internet cost?
We have telephones available throughout the building for resident use. Residents can also choose to have phone service in their room. Contact the Social Service Director for more information.
When are payments due?
All payments, including private pay, telephone, cable TV, Medicaid spend down, Medicare co-insurance, and Insurance Co-Pays, are due by the 10th of the month. Bills are mailed on the 1st and due by the 10th. At this time we are not set up to accept credit card payments.
Is smoking allowed?
Smoking is allowed in designated smoking areas only. Smoking is not allowed in the building. Cigarettes and lighters are kept by staff and not allowed in the resident's room. This is for fire safety purposes.
Under current privacy laws, can i have access to my loved one's health information?
In order to view or communicate with nurses about your loved one's health information, you must either have Power of Attorney or be listed on their Face Sheet in their records. If neither of these have been arranged, tell the nurse that you would like to be included on a list for access. This access will be verified by the resident or other responsible party.
What are the responsibilities of the people involved in my loved one's care?
There are people working with your loved one in all different areas of their care. Look at our "Terms and Phrases" page for what each position at Magnolia Senior Care does for your loved one.
How can I make the move easier for my loved one?
In the first couple of days, try to be there help your loved one set up their room, attend activities with them, and visit with them. Bring items to the room that have been important to them, such as pictures or blankets. It is also nice to have a plant in the room.
How do I make my visits more meaningful?
During your visit you could plan on either attending one of our activities or creating your own experience with a look through a photo album or eating a snack or meal. It is good to tailor your visit to your loved ones personality. If they enjoy flowers, take them outside to look at the flowers. If they enjoy reading, bring them a new book or read to them.
Can I bring a pet to Magnolia Senior Care?
Pets are allowed and encouraged to visit Magnolia Senior Care. If the pet is easily excitable, we ask that the adult contain it or keep it on a leash. All visiting pets need to have proper vaccinations, be clean and in good health. Before you bring a pet to Magnolia Senior Care we ask that you read through our Pet Policy and follow the guidelines listed. We want to ensure the safety of all visitors, staff and residents at Magnolia Senior Care.
What role do volunteers play at Magnolia Senior Care?
Our volunteers are here to enrich the lives of our residents by building their self esteem, giving them companionship, and much more. Volunteers help with things such as one-to-one activities and small groups, including visiting, shopping with or for residents, garden help, church services, music performance, and help in the dining rooms. You name it, if someone wants to try something, we are always open to new ideas. Contact our Activity Coordinator if you want to be a Volunteer.
Does Magnolia Senior Care provide transportation for residents?
Magnolia Senior Care will provide transportation to appointments outside of the facility if you or your loved one are unable to provide the transportation. Magnolia Senior Care will assist you in making arrangements with the appropriate service. If you are not on Medical Assistance, you will be responsible for the transportation cost.
How can I learn about activities that are offered to my loved one?
We give each resident a monthly calendar of events; they are also posted on the neighborhood bulletin boards and our website. Spontaneous or impromptu activities are also offered that may not be on the boards.
How do residents go on outings?
We try very hard to encourage residents to go on as many outings as possible and as they desire. Due to the number allowed in the bus, often residents do need to take turns. If a resident has an outing of interest to them, they need to let the Activity Coordinator know. We will add them to the list or waiting list.
How can I reserve a room for special occasions?
We have rooms available for gatherings for our residents with family and friends. Reservations can be made by contacting the Office Manager, Stephanie Thames. We will need to know day, time, room, the expected size of the group, special set-up or arrangements you will need.
What is a Resident Fund Account?
Should the resident permit the facility to hold, safeguard, and manage his or her personal funds, Magnolia Senior Care will deposit any resident's personal funds in excess of $50 into an interest bearing account separate from our own accounts; interest on such deposits shall be credited to the resident. Inquires concerning the resident fund account should be referred to the business office manager or the administrator. The Business Office is open Monday - Friday between the hours of 8:00-12:30 and 1:00-4:30 to withdraw money for personal needs. Residents are encouraged to limit the amount kept in their room or on their person to no more than $10.00 at a time.